Reviews
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We were glad we stayed here
08/19/2009We were impressed with how quiet the motel was, even though it was close to major roads. as soon as we walked through the door, the outside noise was 90% ...
We were impressed with how quiet the motel was, even though it was close to major roads. As soon as we walked through the door, the outside noise was 90% gone. The room was nicely furnished, the bed comfortable and the bathroom, though small, was suitable and updated. The full breakfast was good, though we were surprised that they only had 1 worker greeting, replenishing food and bussing tables, especially when it was so busy on a Saturday morning. But she was very courteous and had a pleasant smile on her face. We were also glad it was easy to find in relation to O'Hare. Overall, it was a very positive experience and a good value for our money. Booking through Travelocity, we saved at least
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Horrible
03/20/2009Did the park and fly and they changed the shuttle service while away and didn't notify us. didn't change their phone answering message about it either. sat at ...
Did the park and fly and they changed the shuttle service while away and didn't notify us. Didn't change their phone answering message about it either. Sat at the airport for over an hour.
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Horrible
03/20/2009Did the park and fly and they changed the shuttle service while away and didn't notify us. didn't change their phone answering message about it either. sat at ...
Did the park and fly and they changed the shuttle service while away and didn't notify us. Didn't change their phone answering message about it either. Sat at the airport for over an hour.
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Need responsive customer service
01/05/2009I booked 2 rooms for 7 people for a quick trip to chicago with some family for new year's eve. arrived at 6 pm and was told all water ( ...
I booked 2 rooms for 7 people for a quick trip to Chicago with some family for New Year's Eve. Arrived at 6 PM and was told all water (toilet, shower, sink) is shut off until 8 PM. Went to the rooms and found that most lights didn't work and water didn't work. Went down and asked front desk to please fix non-working lights and to give me couple of extra blankets. She said she would come by in a few minutes. Waited about 45 minutes and called the front desk, she said she'd come by in a few minutes. Went down personally again after waiting 2.5 more hours and she said she'd come by in a few minutes. Also asked about the water this time and was told they don't know when it will be back and they cannot give refunds for lack of water. Had to drive to a McDonald's multiple times to use the restroom. Water finally came back around midnight, it was gone for SIX HOURS! After a few more hours, finally called front desk again at midnight and it was a different guy, he sent somebody with 2 razor thin sheets instead of blankets but still did nothing about the lights! We were planning to stay up for a while but the rooms were half dark. Around midnight we also started hearing yelling, screaming, and people running around in the hallway. We were seriously concerned for our safety because we weren't sure if somebody was running around . This continued until well past 3 AM and we couldn't sleep because of this. Besides the lights & water, the rooms were clean/acceptable, and breakfast was pretty good.
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clean and quiet
08/20/2008I was impressed by the helpful staff and the overall way they stepped up and did the task at hand. the light breakfast was great for the days i was ...
I was impressed by the helpful staff and the overall way they stepped up and did the task at hand. The light breakfast was great for the days I was on the run. No fast food for me. The beds were quite comfortable and didn't make my hips hurt each night. Thanks for making my visit that much nicer.
